Digital transformation, mobile and social media have all led to hugely raised expectations for Customer Experience (CX). And if you’re not investing in improving your CX, a new wave of digital disruptors are happy to take your place in the market. This video discusses the key issues.
Brands are using augmented- and virtual-reality technologies to create memorable experiences for their customers. This offers the chance to reinforce a company's brand message and help it stay relevant in a crowded marketplace.
Organisations are becoming increasingly digital first, employing digital solutions to improve their business. But it’s important they avoid key pitfalls for real success.
4 minute read
by Nathan Beaver
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