Service Transformation

Transforming a business: customer focus, innovation and agility

In a customer-focused edition of this signature series, Joie Chen, a seasoned journalist, sits down with a diverse cast of KPMG partners and industry luminaries. Set in iconic New York eateries, Chen and her guests explore topics as diverse as the meals themselves, ranging from business transformation and cybersecurity to growth strategy and “higher purpose.”

by Julio J. Hernandez
video

Business transformation is a complex challenge on every professional’s mind. Join us as we sit down with a Grammy-nominated music producer and the proprietor of New York’s iconic Katz’s Deli to discuss three meaty components of successful change: customer focus, innovation and agility.

 

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