Digital Transformation | KPMG

Digital Transformation

What is a customer centric business?

Discover how organisations are rising to meet the challenge of customer demands. Customer centric thinking challenges organisation models, creates fierce competition and is starting to disrupt the business landscape.

6 minute read
by Adrian Clamp
Digital Transformation

Can virtual reality help to create a memorable customer experience?

Brands are using augmented- and virtual-reality technologies to create memorable experiences for their customers. This offers the chance to reinforce a company's brand message and help it stay relevant in a crowded marketplace.

4 minute read
by Vicki Joshi
Digital Transformation

How digital technologies are helping grow a balance sheet by £1 billion

Digital technologies have transformed banking, offering customers new ways to access products and manage their money.

2 minute read
by Michael Atack, Thomas Maddern
Digital Transformation

3 steps to drive change via customer metrics

The key to deriving value from customer metrics lies in taking a holistic view, developing a deeper understanding of customer motivation and behaviour and embedding customer-centricity across the organisation.

6 minute read
by Peter Bull, Anit Roy-Choudhury
Digital Transformation

How to build a supply chain that’s fit for today’s consumer

Drones will soon be delivering consumer goods in cities to vital medical supplies in remote areas, bringing unprecedented levels of efficiency and reliability, especially if deployed at scale.

5 minute read
by Nathan Beaver
Digital Transformation

Customer first | Creating a customer centric business

With the theme of 'Customer First', this KPMG report details the six core capabilities of a customer centric business. We share the insight and practical experience KPMG has gained in helping clients in many sectors and markets around the world to successfully transform to unlock new sources of customer value and compete successfully in the digital age.

2 minute read
by Adrian Clamp
Digital Transformation

The transformative power of customer experience

Digital transformation, mobile and social media have all led to hugely raised expectations for Customer Experience (CX). And if you’re not investing in improving your CX, a new wave of digital disruptors are happy to take your place in the market.

3:31 video
by Adrian Clamp, Tim Knight
Digital Transformation

The truth about online consumers 2017 | Global Online Consumer Report

Advances in technology, logistics, payments and trust – coupled with increasing internet and mobile access and consumer demand for convenience – have created a US$1.9 trillion global online shopping arena, where millions of consumers no longer ‘go’ shopping, but literally ‘are’ shopping – at every moment and everywhere.

14 minute read
by Tom Roberts, Joel Benzimra
Digital Transformation

Clearing the gap | The gap between digital haves and digital have-nots

Research by KPMG shows how high-performing organisations are using digital technologies to become more competitive. How far has your organisation got on its digital journey?

1 minute read
by Adrian Clamp, Nick Viles

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Social Thinking on Customer

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