Service Transformation | KPMG

Service Transformation

Unifying your customer experience approach

The cloud is making delivery platforms much more agile and customer-centric. How are some of the leading companies using digital technology to enable reimagined customer experiences?

2 minute read
by Nathan Beaver
Service Transformation

How to build a supply chain that’s fit for today’s consumer

Drones will soon be delivering consumer goods in cities to vital medical supplies in remote areas, bringing unprecedented levels of efficiency and reliability, especially if deployed at scale.

5 minute read
by Nathan Beaver
Service Transformation

Creating an accountable, customer-focused business

The pursuit of a faultless customer service is placing a new emphasis on how the whole workforce can be motivated to play its part

6 minute read
by Adrian Clamp
Service Transformation

Transforming a business: customer focus, innovation and agility

Seasoned journalist Joie Chen sits down to dinner with a diverse group of KPMG partners and industry luminaries to talk about business transformation, growth strategy and more.

video
by Julio J. Hernandez
Service Transformation

How Nationwide put customers at the heart of their organisation

Companies are employing customer experience strategies and tapping into what customers want. The result? An increase in the UK PLC score for customer experience excellence for the first time in three years.

5 minute read
by David Conway

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Social Thinking on Customer

by Blake Morgan

10 Examples Of Predictive #CustomerExperience Outcomes Powered By #AI bit.ly/2AY1LXH

Posted 52 minutes ago
by Blake Morgan

cool! twitter.com/MadMoneyOnCNBC…

Posted an hour ago
by Forrester

Learn how to enhance your #customerengagement with our Future of #Retail three-part online series. Register today f… twitter.com/i/web/status/1…

Posted 2 hours ago
by Blake Morgan

RT @gitomer: @BlakeMichelleM tells you how to thrive in a company with bad customer service culture, and Amanda Berger reveals the two side…

Posted 5 hours ago
by Blake Morgan

RT @AIIMIntl: [#Podcast] What will #AIIM19 speakers Blake Morgan and Greg Verdino be focused on for their keynote presentations? Get a litt…

Posted 5 hours ago
by CMO.com

Hear that? Consumers are listening to more and more digital audio content at work and at home. Tune in and make it… twitter.com/i/web/status/1…

Posted 5 hours ago

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