Service Transformation | KPMG

Service Transformation

The New Age of The Customer

How to provide value to customers. This has always been the challenge at the heart of every business. Today many organisations find that they no longer understand the needs of their customers.

2:37 Video
by Adrian Clamp, Julio J. Hernandez, Martin Herbert
Service Transformation

What is a customer centric business?

Discover how organisations are rising to meet the challenge of customer demands. Customer centric thinking challenges organisation models, creates fierce competition and is starting to disrupt the business landscape.

6 minute read
by Adrian Clamp
Service Transformation

Make customers happy and help cut costs too

In the wake of Brexit and its economic impact, businesses look to protect themselves. They face tough decisions – many are making cost cuts – but they would be wise to pause for thought.

9 minute read
by David Conway
Service Transformation

Unifying your customer experience approach

The cloud is making delivery platforms much more agile and customer-centric. How are some of the leading companies using digital technology to enable reimagined customer experiences?

2 minute read
by Nathan Beaver
Service Transformation

How to build a supply chain that’s fit for today’s consumer

Drones will soon be delivering consumer goods in cities to vital medical supplies in remote areas, bringing unprecedented levels of efficiency and reliability, especially if deployed at scale.

5 minute read
by Nathan Beaver
Service Transformation

Customer first | Creating a customer centric business

With the theme of 'Customer First', this KPMG report details the six core capabilities of a customer centric business. We share the insight and practical experience KPMG has gained in helping clients in many sectors and markets around the world to successfully transform to unlock new sources of customer value and compete successfully in the digital age.

2 minute read
by Adrian Clamp
Service Transformation

Customer experience transformation – 3 game changers in 2016

Transforming around your customers takes commitment and strategic direction from the top. As a first step, leadership can consider the following pillars which put the customer at the heart, rather than focus on company policy or corporate rulebooks.

2 minute read
by David Conway
Service Transformation

How augmented and virtual reality are changing the insurance landscape

Augmented reality and virtual reality are expected to become multi-billion-dollar industries very soon. But are insurers ready for the risks and opportunities these exciting technologies will create?

2 minute read
by Louise Portelli
Service Transformation

Why the CIO must become the new customer experience champion

With the growth of digital technologies, customers have more information, more choices and more power than ever before. Their expectations are rising and CIOs have a key role to play in helping the organisation meet the challenge.

2.5 minute read
by Adrian Clamp

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Social Thinking on Customer

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